Refund policy

As a corporate policy, we do not accept refunds on products once sold. Once the components have been sold, they can be exchanged for a replacement in a larger or smaller size. Only when the specified product size is not in stock do we give a credit note to our consumers.

If the product is eligible for a size exchange, please fill out our Return/Exchange Request Form and include your order number and the desired size, or call our customer service number or email us at tesorobysania@gmail.com. We only offer one size exchange per order, and products that have been sold cannot be returned.

We do not have a return collection facility. Therefore, you must mail the items back to us. We recommend returning items through traceable mail because any items not received by Tesoro By Sania will be considered unreturned.

Certain scenarios where it is difficult for us to support returns:

• Return request is made outside the specified time frame
• Product is damaged because of use or Product is not in the same condition as you received it
• Our products are made and handled by human hands involving various processes.There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.
• Since the fabric is dyed using natural, vegetable dyes, it may rub dry or bleed colour on coming in contact with water for the first time. Kindly follow the washcare conditions mentioned on the website. Used Product for color bleeding will not be accepted.
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Can I exchange a part of my order?

Yes. You can exchange any products that are eligible for exchange within 3 days after delivery. Please do note there are some items that are not returnable or exchangeable.

Is it possible to return or exchange an overseas order?

International orders are not eligible for returns or exchanges.

My garment does not fit me. What can I do?

If the product does not fit and you would like a new size, please request a size exchange with the customer service team within 72 hours of receiving the product. Our team will try its best to help you with any size exchanges, subject to availability. In case the size you have requested is not available we will offer you the option to get a credit note to buy something else.

How long will it take for my order to be delivered to me?

After being dispatched, it will take 5-7 business days for domestic purchase to arrive and 12-14 business days for international purchase.

Why is my exchange not accepted?

We endeavour to ensure that every transaction on our website is seamless. We deliver our products well and adhere to the highest quality standards.

Change/Return is not accepted if the Customer does not like the material or color of the dress, we suggest that the customer should read the product description & have a look at all the pictures before ordering.

You can also call us to know more details about the product if needed. 10-12% Colour difference depends on the screen resolution and lights, please do not expect a return or change for the same Exchange/Return is not accepted if the product is washed and worn. No Refund, Return & Exchange of sale products.

The customers have to send the product themselves to our warehouse address:

Address:

What types of payments are accepted for overseas shipping?

You may pay for your overseas order with any international credit card. If you have issues processing transactions or there is a technical problem, please contact us at tesorobysania@gmail.com

Exchange/Return is not accepted if the product is washed and worn.